Customers are hard to please. They have high demands, needs and live in a fast-paced environment that brands have to keep up with. Delivering right solutions for their problems, building a trustable relationship or operating at a higher level is what any business should do.
Dynamics 365 Marketing simplifies public segmentation by adding a drag-and-drop logic builder, which can be accessed by anyone, regardless of their expertise or low level of knowledge. If you’re not familiar with this tool, use a natural language to build segments.
Segments-building is mainly used for contacts and leads and their capability is to increase both productivity and improve ROI (return on investment).
Increasing engagement across multiple channels can pinpoint what’s the receptivity level of the brand. Customer service is comprehensively a knowledge base for agents that seek for in-depth insights through voice, social channels and chat.
Customer Service comes with a function that enables customers to have a late-direct interaction with agents across multiple channels. Anyone can leave voicemails during a busy time of the day or after working hours, to ensure that every request is dealt with.
Supply chain management involves the management of all the processes involved in the production and distribution of a product or service.
To optimize quality, cost, efficiency and customer satisfaction, an organization must follow 5 important components of supply chain management.
- • Planning
- • Sourcing
- • Manufacturing
- • Delivery and Logistics
- • Returning
The new wave of features brings attention to a few specifications regarding planning optimization.
Planning optimization with sales quotations. Businesses can improve the accuracy of their material requirement plans. This allows them to better anticipate their material needs and ensure they have sufficient resources to meet their production goals.
Planning optimization with finite materials. A company can avoid production delays caused by a shortage of materials by utilizing automatic scheduling of production orders that consider material availability.
The application is targeting a bunch of essential characteristics for a running digital commerce. Brand loyalty through personalized customer engagement is easier to attain, improve employee productivity, so that you can boost revenue, reduce the costs and optimize operations to deliver valuable results.
Commerce localization.
You no longer need to use commerce localization using extension configuration files, but end-to-end sample solutions, which are embedded in the Commerce SDK or in the core Commerce solution.
Purchase order creation
The current procedure of POS (point of sale) partially has the right to carry out with the receipts of purchase orders, because the creation of purchase orders is determined by Commerce headquarters.
With the new feature of purchase orders creation in POS, it will permanently remove the involvement of other tools and make POS the only app that manages end-to-end purchase orders.
Order splitting prevention
In some cases, when fulfilling an order, the number isn’t 1, the sales order may or may not suffer splitting by DOM (Distributed Order Management). However, in some instances retailers don’t want this splitting to occur, but continue as a whole by single location. The objective of this feature is to improve the current partial order rule so that it can accommodate extra limitations.
