Dynamics 365 Sales empowers sales teams with AI-driven capabilities that help sellers reach their targets while enhancing productivity. With the support of Copilot and intelligent agents, tasks are streamlined, strategies are refined, and deals move faster than ever. A redesigned user experience ensures sellers always take the most effective actions. Automated research, ongoing follow-ups, and prioritized tasks provide continuous guidance, allowing sales professionals to focus on the most valuable opportunities, drive success, and grow their business.
Dynamics 365 Customer Insights – Data fuels AI-driven copilots and agents with the latest customer insights, seamlessly integrating data into daily workflows. With enriched profiles that incorporate real-time behavioral marketing interactions and a more efficient data ingestion process, businesses can access up-to-date customer information without delays. This ensures that every customer interaction is informed by the most recent data, allowing for highly personalized and impactful engagement.
Dynamics 365 Customer Insights – Journeys leverages AI to expand customer engagement across new channels, opening doors to fresh business opportunities. Advanced journey orchestration ensures that every touchpoint is meaningful, optimizing interactions to drive customer loyalty. With new forms and event management capabilities, lead generation is more efficient than ever, making it easy to capture and nurture high-quality prospects throughout their journey.
Together, Dynamics 365 Sales and Customer Insights offer a powerful, AI-driven foundation for smarter selling and deeper customer understanding. With streamlined processes, real-time data, and personalized engagement at every step, businesses can build stronger relationships, close deals faster, and unlock new growth opportunities.
Dynamics 365 Customer Service introduces agentic capabilities designed to revolutionize case and knowledge management. AI-driven routing ensures customer inquiries are handled by the right agents at the right time, while extended Copilot functionalities enhance both customer service representatives’ and supervisors’ experiences. With a strong focus on productivity improvements, customer support teams can resolve cases more efficiently, leading to higher satisfaction and faster resolutions.
Dynamics 365 Field Service is set to redefine service operations with a Copilot-first approach in the upcoming 2025 release wave 1. Enhanced automation and AI-powered features streamline critical workflows, including automated inspection generation from templates, actionable insights for schedulers, and quick access to vital information for both frontline workers and managers. Seamless integrations with Microsoft Teams and Outlook ensure that teams stay connected, operations run smoothly, and customers receive exceptional service at every step.
Dynamics 365 Customer Service and Field Service are evolving into intelligent, AI-powered solutions that enhance every aspect of support and operations. From smarter case handling to connected field teams, these updates empower organizations to deliver faster, more personalized, and more efficient service
Dynamics 365 Business Central introduces advanced AI agents designed to enhance efficiency and automation for small and medium-sized businesses. These intelligent agents seamlessly integrate into daily operations, executing complex tasks, generating reports, automating workflows, and optimizing order creation through natural language processing. This release brings significant advancements in manufacturing, sustainability, and e-document capabilities, alongside improved integrations with Shopify and Dynamics 365 Field Service.
Dynamics 365 Finance is built around a copilot-first experience, delivering next-level automation and intelligent agent capabilities. This update simplifies tax management and regulatory compliance, streamlines account reconciliations with AI-powered automation, enhances bank reconciliation processes, and introduces intelligent planning tools. Additionally, new extensibility and data refresh updates enhance business performance analytics, ensuring organizations can make more informed financial decisions with greater agility.
Dynamics 365 Supply Chain Management takes autonomy and efficiency to the next level by integrating intelligence, automation, and analytics to enhance organizational adaptability. This release improves operational workflows by automating supplier communications, increasing demand planning accuracy with cell-level explainability and generative AI insights, and leveraging AI-driven manufacturing optimizations to align production data with real-time processes.
Dynamics 365 Commerce redefines the in-store experience with a mobile-first point-of-sale system that reduces hardware dependency while boosting sales conversion rates. Enhanced payment connector capabilities allow for modern payment methods, further minimizing the need for physical hardware and expanding customer purchasing options. Additionally, omnichannel unified pricing enables retailers to implement intricate pricing structures, providing a competitive edge in today’s retail landscape.
Dynamics 365 Project Operations focuses on improving usability, performance, and scalability across key areas such as project planning, contract management, invoicing, and time and expense tracking. AI-assisted functionality enhances critical processes like what-if analysis, proposal generation, and approvals. The introduction of a new mobile application for time management, along with improved scalability to support larger projects and higher invoice volumes, ensures businesses can manage projects with greater efficiency and precision.
Dynamics 365 Human Resources brings intelligence, automation, and analytics to every stage of the hire-to-separate process, boosting productivity and enabling greater business agility. AI-driven recruiting assessments and integrations with external job boards, including LinkedIn, streamline talent acquisition. At the same time, enhanced benefits and employee management experiences provide HR professionals with AI-first solutions that simplify processes and improve workforce engagement.
The 2025 Release Wave 1 brings key advancements to Dynamics 365 ERP modules, with AI-driven automation and smarter workflows. Business Central, Finance, and Supply Chain benefit from improved planning and automation, while Commerce offers a mobile-first retail experience. Project Operations gains AI-assisted project management, and Human Resources enhances talent management. These updates enable businesses to operate more efficiently and scale with agility.
Microsoft Power Platform empowers individuals and organizations to analyze data, take action, and automate processes, driving business transformation. The platform includes Power BI, Power Apps, Power Pages, Power Automate, Microsoft Copilot Studio, and AI Builder—each offering cutting-edge AI-driven capabilities to enhance productivity and decision-making.
Power BI and data integration are now part of Microsoft Fabric, revolutionizing how organizations harness data at scale. With this shift, Power BI enhances Copilot experiences to enable confident decision-making across all levels. Meanwhile, Data Factory expands connectivity options and transformation capabilities, allowing real-time data replication in the data lake for powerful analytics.
Power Apps redefines software development with an intelligent plan designer that enables users to describe a business problem while AI-driven agents generate solutions. These smart, extensible agents handle key tasks such as exploring, entering, and summarizing data, while makers can automate repetitive processes by deploying agents from existing apps. With built-in monitoring and troubleshooting tools, Power Apps accelerates the adoption of AI-powered solutions at scale.
Power Pages makes building secure, data-driven portals easier than ever. AI-powered Web Agents extend engagement across multiple platforms—including email, Teams, and WhatsApp—while AI-assisted form-filling enhances productivity. Dynamic list visualizations provide better insights, and improved governance policies strengthen security while streamlining site deployments.
Power Automate transforms enterprise automation with advanced human-in-the-loop experiences, including intelligent approvals, generative AI actions, and document processing. To support large-scale automation, Automation Center and Power Platform Admin Center introduce robust governance, observability, and security controls, ensuring enterprises can manage complex workflows seamlessly.
Microsoft Copilot Studio introduces autonomous agent capabilities, enabling organizations to extend Microsoft 365 Copilot with Custom Agents. New enhancements include:
AI Builder in Copilot Studio brings next-level automation to routine processes like email handling, document processing, and image management, enabling smarter operations. Multi-modal content processing allows businesses to handle text, documents, and images within a single natural language instruction. With an enhanced Prompt Builder, users can customize AI actions using diverse inputs, expanded data sources from Dataverse, and the ability to generate multiple content types.
Microsoft Dataverse continues to evolve, enhancing app and agent-building experiences across the Power Platform. It ensures seamless connectivity to an expanding network of external data sources, transforming enterprise data into actionable knowledge. These innovations help ground AI-powered experiences in Microsoft Copilot Studio and the agent builder in Microsoft 365 Copilot, delivering smarter, data-driven automation at scale.
With Microsoft Power Platform, businesses gain a powerful, AI-enhanced ecosystem that revolutionizes data-driven decision-making, process automation, and customer engagement—paving the way for a truly intelligent enterprise.