Microsoft Dynamics 365 Customer Service I CRM solution module
Turn customer service into lasting loyalty!
Provide AI-powered, personalized support to streamline workflows and enhance customer satisfaction with intelligent case management and real-time insights.
Our Core Technologies
What is Dynamics 365 Customer Service?
Dynamics 365 Customer Service is a powerful solution that helps businesses deliver fast, personalized support across chat, email, and social media. With AI-driven insights and automation, it streamlines case management and boosts efficiency, so teams can focus on what really matters – keeping customers happy. Built-in analytics and smart recommendations empower businesses to anticipate needs and resolve issues before they escalate
When you know you need Customer Service
Challenges and Solutions
Slow Response Times
Customers frustrated by long wait times?
Dynamics 365 automates case routing and leverages AI-powered chatbots to provide fast, efficient support
Disconnected Communication Channels
Struggling to manage customer interactions across email, chat, phone, and social media?
Dynamics 365 Customer Service unifies all channels into a single platform for seamless engagement
Inefficient Case Management
Agents spending too much time tracking and resolving cases?
Smart automation and AI-driven workflows in Dynamics 365 ensure faster, more efficient resolutions
Lack of Proactive Customer Support
Only reacting to customer complaints instead of preventing them?
Predictive analytics in Dynamics 365 Customer Service help identify trends and address issues before they escalate
Inconsistent Customer Experiences
Customers receiving conflicting answers from different agents?
A centralized knowledge base ensures consistent, accurate responses across all interactions
Difficulty Measuring Performance
Struggling to track service quality and team performance?
Real-time dashboards and AI-driven insights provide a clear view of key metrics, helping improve customer satisfaction
Let the numbers do the talking!
Businesses just like yours have transformed their customer relationships with Dynamics 365 Customer Service, experiencing
Return on investment (ROI)
Reduction in average handling time
Improvement in 1st call resolution
Decrease in misroutes
D365 Customer Service in Action!
Discover the game-changing features
1
AI-Powered Virtual Agents
Automate responses and provide instant resolutions with AI-driven chatbots, reducing agent workload and improving efficiency.
3
Proactive Issue Resolution
Use predictive analytics to identify recurring issues and address them before customers even report them.
2
Smart Case Routing
Automatically assign cases to the most suitable agents based on skills, workload, and availability for faster resolution.
4
Sentiment Analysis
Analyze customer interactions in real-time to detect frustration or satisfaction, enabling agents to adjust their approach accordingly.
1
Seamless Communication Across Channels
Manage customer interactions across email, chat, social media, voice, and video calls from a single interface.
3
Co-Browsing & Screen Sharing
Assist customers in real-time by viewing their screen and guiding them through complex processes.
2
Self-Service Portal
Empower customers with a knowledge base, AI-driven FAQs, and troubleshooting guides to find answers on their own.
4
Mobile Accessibility
Enable agents to access customer data and respond to inquiries from any mobile device, ensuring flexibility and responsiveness.
1
AI Insights & Predictive Analytics
Track customer behavior, recent interactions, and preferences to anticipate needs and personalize support.
3
Customer Feedback & Sentiment Analysis
Gather insights from surveys, reviews, and interactions to continuously refine service strategies.
2
Real-Time Dashboards & Reports
Monitor key performance metrics like resolution times, customer satisfaction scores, and agent productivity with dynamic reports.
4
Performance Benchmarking
Compare agent and team performance against industry standards and set improvement goals.
1
Automated Workflows & Case Management
Reduce manual tasks by automating repetitive processes, from ticket creation to resolution tracking.
3
Efficient Time Management
Optimize agent schedules with automated case prioritization and workload balancing.
2
Intelligent Knowledge Base
Provide agents with AI-recommended articles and troubleshooting guides for faster, more consistent service.
4
Escalation & SLA Management
Ensure compliance with service-level agreements by setting automated escalation rules for unresolved cases.
1
Personalized Service Experiences
Tailor responses and recommendations based on customer history, preferences, and previous interactions.
3
Real-Time Alerts & Notifications
Keep customers informed about case status, order updates, and proactive service reminders.
2
Loyalty & Rewards Integration
Offer personalized discounts, loyalty points, or service perks based on customer engagement levels.
4
Customer Journey Tracking
Map end-to-end customer interactions to improve service touchpoints and identify areas for enhancement.
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As a strategic Microsoft Partner in Eastern Europe, LINKSOFT has been certified since 2017. Over the years, we’ve earned 8 certifications, including 6 Gold and 2 Silver. In 2022, our dedication to professionalism garnered recognition and we were named Best Business Application Partner of the Year by Microsoft Romania.
Today, as a Solutions Partner for Business Applications, we continue to push boundaries, constantly evolving to deliver even more innovative and high-impact solutions.
Our Certificated team
At LINKSOFT, our team’s expertise is backed by over 300 Microsoft certifications, demonstrating our mastery of cutting-edge technologies. We are committed to best practices and continuous growth, ensuring we stay updated with the latest innovations and tools.
Over 10 years of experience
With over a decade of expertise, LINKSOFT has helped businesses transform their operations. We’ve delivered more than 2,500 training hours to empower teams worldwide and currently support over 40,000 active users across various industries.
Industry-specific approach
We know the difference between treating a patient, granting a loan, or providing gas, which is why we deliver industry-specific solutions. From utilities and healthcare to financial services, automotive, real estate, retail, and distribution, we’ve got it covered.
Customization at each step
We don’t just do our job, we do it with care and excellence. When low personalization limits client relationships or growth, our consultants provide tailored solutions. We go beyond CRM implementation by offering customization at every stage of the process.
Today, worldwide
Tomorrow - in your company.
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Businesses everywhere are embracing digital transformation, and Microsoft Dynamics 365 solutions are leading the way.
LINKSOFT has successfully deployed CRM, ERP, and RPA solutions across the globe, implementing Microsoft Dynamics 365 in over 30 countries, for 40,000 + users and counting.
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Testimonials
Words that matter
We appreciate how LINKSOFT has understood our business processes and been able to adapt to our quality requirements, so we now have a very efficient operational CRM that helps us better and faster track the needs of over 5,000 customers and manage them.
Bob De Man
Together with LINKSOFT, we have implemented and continue to develop the CRM platform according to our specific needs. The main benefits the CRM platform offers us are the overall picture of the patient and their medical history in one place, relevant and updated data reports, as well as automated sales processes.
Cosmin Panaete
The success of implementing business software solutions is determined by the dedication, expertise, and professionalism of the implementation partner. The LINKSOFT team has demonstrated this throughout the years of collaboration.
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