Go beyond appointments and nurture every relationship with a Dynamics 365 CRM designed for modern healthcare providers.
In healthcare, the services you provide define both your reputation and results. Quality care starts with understanding each patient’s needs and adapting your approach accordingly. Based on real challenges in the field, we’ve built ready-to-use solutions that help streamline your operations, reduce manual workload, and support better decision-making.
Challenges and industry pain points
Fragmented Patient Histories
Slow and Inconsistent Appointment Management
Weak Patient Relationship Management
Compliance and Data Privacy Complexity
Disconnected Clinical and Administrative Systems
Limited Use of Predictive Insights
Transforming patient care, operations, and engagement with an integrated system powered by Microsoft cutting-edge technologies.
Patient and partner relationship management tailored to healthcare.
Unified, real-time patient intelligence for personalized care and engagement.
Centralized platform for handling patient inquiries, service issues, and support requests.
Automates repetitive healthcare tasks to save time and reduce human error.
Delivers real-time healthcare dashboards and reports to support smarter decisions.
Provides a secure, scalable cloud platform for managing health data, applications, and advanced analytics.
Real-Time Patient Feedback Management with Dynamics 365
Client Need:
Our client – Regina Maria, a leading healthcare provider, needed a smarter way to capture and act on patient feedback. Traditional surveys were delayed, lacked context, and failed to trigger meaningful improvements. They needed a system that could close the loop between patient experience and operational action.
Our Solution:
We implemented a CRM solution integrated with a real-time feedback system. The platform automatically collects verified reviews from patients who attended physical or virtual consultations, covering aspects like physician interaction, staff behavior, and service promptness.
Impact:
The system has analysed tens of thousands of verified patient reviews, turning every piece of feedback into an opportunity to improve care. Negative experiences no longer get overlooked, they’re addressed immediately, raising service quality and strengthening patient trust. Today, fewer than 5 in every 1,000 reviews fall below a score of 7.
Key Technologies:
Dynamics 365 Customer Insights (Marketing)
Dynamics 365 Customer Service
As a strategic Microsoft Partner in Eastern Europe, LINKSOFT has been certified since 2017. Over the years, we’ve earned 8 certifications, including 6 Gold and 2 Silver. In 2022, our dedication to professionalism garnered recognition and we were named Best Business Application Partner of the Year by Microsoft Romania.
Today, as a Solutions Partner for Business Applications, we continue to push boundaries, constantly evolving to deliver even more innovative and high-impact solutions.
At LINKSOFT, our team’s expertise is backed by over 300 Microsoft certifications, demonstrating our mastery of cutting-edge technologies. We are committed to best practices and continuous growth, ensuring we stay updated with the latest innovations and tools.
With over a decade of expertise, LINKSOFT has helped businesses transform their operations. We’ve delivered more than 2,500 training hours to empower teams worldwide and currently support over 40,000 active users across various industries.
We know the difference between treating a patient, granting a loan, or providing gas, which is why we deliver industry-specific solutions. From utilities and healthcare to financial services, automotive, real estate, retail, and distribution, we’ve got it covered.
We don’t just do our job, we do it with care and excellence. When low personalization limits client relationships or growth, our consultants provide tailored solutions. We go beyond CRM implementation by offering customization at every stage of the process.
Your CRM and ERP story starts here!
Businesses everywhere are embracing digital transformation, and Microsoft Dynamics 365 solutions are leading the way.
LINKSOFT has successfully deployed CRM, ERP, and RPA solutions across the globe, implementing Microsoft Dynamics 365 in over 30 countries, for 40,000 + users and counting.
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Our Centre of Excellence provides custom CRM, ERP, and RPA software solutions, aimed at streamlining your business processes
