Interaction
- Self-Service Portal – Create e portal with a large auto-reply data base to offer your clients quick solutions to easy fixes.
- Anticipate Client Needs – Analyze client data and be proactive in your support decisions.
- Ai Augmented –Get maximum efficiency using a custom Q&A processes to gather data and anticipate potential problems.
- Mobility –Stay alert at any time and make sure your operators have access to client requests anywhere, on any mobile device.
Fast and Flexible Solutions
- Integrated Chat – Through live support (Live Assist) you can improve the quality of customer interactions and the level of support you offer.
- Customer Communication Channels – Get access to shared web browsing, video calls and chat support bots, for a complete, high end support experience.
- Custom Services – Customize each interaction, down to the last detail, using insight provided by the platform’s analytics engine, using data from previous calls or previous fixes.
- Efficient Time Management – Create automated flows that ensure the minimum call duration for each operator.
Efficient Data Usage
- Listen to Your Clients – Creates optimization opportunities for customer experiences through direct questionnaires and discussion forums.
- Act Smart – Structure your team and allocate resources quickly, according to incoming requests, trends and communication habits.
- Adapt Quickly – Track customer requests with alerts and notifications and make informed decisions as soon as possible to resolve issues.
- Optimize Results – Increases team involvement in order to achieve your goals, adds bonuses and incentives to boost team motivation and performance.
General Manager
With just a few clicks, managers have access to interfaces and reports detailing team progress, so they can immediately react to what needs to be improved. You also have access to client information, allowing you to make informed decisions when it comes to billing support hours and managing contract negotiations.
Customer Service Manager
The Customer Service Manager gains insight enabling retention of profitable customers and finds the best ways to add value to the services provided to those customers.
Customer Service Representative
Gain access the common databases and the procedures, as well as the history of communications with customers, and use the data at your disposal to solve client problems the shortest time possible.