Lightning Fast
No Errors
Cost Saving
Seamless Implementation
Global Integration
Augmented Workforce
Involved departments: Customer Enrollment, Procurement, Trade
Customer onboarding & cards/loan processing
Overview of the process: Required documents for onboarding and card/credits queries are sent to analysis, to be then designated to account managers and services execution team.
Benefits of automation: between 55%-82% rise in efficiency; improved demands processing time, from 60 minutes to 2 minutes/transaction; improved overall quality of process of 96%.
Overview of the process: Required documents for onboarding and card/credits queries are sent to analysis, to be then designated to account managers and services execution team.
Benefits of automation: between 55%-82% rise in efficiency; improved demands processing time, from 60 minutes to 2 minutes/transaction; improved overall quality of process of 96%.
Procurement – invoice processing
Overview of the process: third-party invoice issuing/processing, sent for validation to Accounts Payable.
Benefits of automation: between 67%-90% rise in efficiency; faster issuing, lowered issuing time from 6-8 minute to 30 seconds; improved overall quality of process of 93%.
Trade execution
Overview of the process: monitoring threshold-prices for trade executions and set limits for selling and buying the positions when thresholds are breached.
Benefits of automation: between 78%- 89% rise in efficiency; improved overall quality of process of 85%.
Involved departments: Client Service, Finance & Accounting, Procurement/Logistics
Customer experience management
Overview of the process: unifying customer interaction channels across different mediums; obtaining and updating customer profile; resolving simple customer issues.
Benefits of automation: between 85%-95% rise in efficiency; improved overall quality of process of 90%.
Overview of the process: unifying customer interaction channels across different mediums; obtaining and updating customer profile; resolving simple customer issues.
Benefits of automation: between 85%-95% rise in efficiency; improved overall quality of process of 90%.
Invoice processing
Overview of the process: third-party invoice processing sent for validation to Accounts Payable/Procurement.
Benefits of automation: between 70%-80% rise in efficiency; faster issuing, lowered issuing time from 6-8 minute to 30 seconds; improved overall quality of process of 91%.
Overview of the process: third-party invoice processing sent for validation to Accounts Payable/Procurement.
Benefits of automation: between 70%-80% rise in efficiency; faster issuing, lowered issuing time from 6-8 minute to 30 seconds; improved overall quality of process of 91%.
Inventory/supply chain management
Overview of the process: monitoring incoming/outgoing predefined inventory objects, stock alerts, threshold-prices and delivery terms; setting up and managing alert thresholds for launching orders.
Benefits of automation: between 72%-85% rise in efficiency; improved overall quality of process of 83%.
Overview of the process: monitoring incoming/outgoing predefined inventory objects, stock alerts, threshold-prices and delivery terms; setting up and managing alert thresholds for launching orders.
Benefits of automation: between 72%-85% rise in efficiency; improved overall quality of process of 83%.
Involved departments: Client Service, Finance & Accounting, Sales
Quote-to-cash
Overview of the process: overall sale process, from quotation to payment.
Benefits of automation: 90% removal of errors; improved time of contract completion by 60%; improved overall quality of process of 80%.
Overview of the process: overall sale process, from quotation to payment.
Benefits of automation: 90% removal of errors; improved time of contract completion by 60%; improved overall quality of process of 80%.
Invoice issuing/processing
Overview of the process: invoice issuing/processing, sent for validation to Accounts Payable.
Benefits of automation: between 60%-86% rise in efficiency; faster issuing, lowered issuing time from 6-8 minute to 30 seconds; improved overall quality of process of 93%.
Overview of the process: invoice issuing/processing, sent for validation to Accounts Payable.
Benefits of automation: between 60%-86% rise in efficiency; faster issuing, lowered issuing time from 6-8 minute to 30 seconds; improved overall quality of process of 93%.
Responding to brokers/sellers queries
Overview of the process: real-time solving of queries from brokers/ sellers that manage the selling process; standard demands are processed automatically, complex demands are redirected accordingly to predefined recipients.
Benefits of automation: between 78%-89% rise in efficiency; improved overall quality of process of 85%.
Involved departments: Finance & Accounting, Claims, Sales
Claims processing
Overview of the process: The solicited information comes from third parties in diverse, often unstructured formats (jpg, .xls, .pdf, .tiff), to be sent to validation according to multiple indicators; the results are communicated to third parties, often resulting in appeals.
Benefits of automation: between 85%-95% rise in efficiency; improved overall quality of process of 96%.
Overview of the process: The solicited information comes from third parties in diverse, often unstructured formats (jpg, .xls, .pdf, .tiff), to be sent to validation according to multiple indicators; the results are communicated to third parties, often resulting in appeals.
Benefits of automation: between 85%-95% rise in efficiency; improved overall quality of process of 96%.
Invoice issuing/processing
Overview of the process: third-party invoice issuing/processing, sent for validation to Accounts Payable.
Benefits of automation: between 60%-86% rise in efficiency; faster issuing, lowered issuing time from 6-8 minute to 30 seconds; improved overall quality of process of 93%.
Overview of the process: third-party invoice issuing/processing, sent for validation to Accounts Payable.
Benefits of automation: between 60%-86% rise in efficiency; faster issuing, lowered issuing time from 6-8 minute to 30 seconds; improved overall quality of process of 93%.
Responding to brokers/sellers queries
Overview of the process: real-time solving of queries from brokers/ sellers that manage the selling process; standard demands are processed automatically, complex demands are redirected accordingly to predefined recipients.
Benefits of automation: between 78%- 89% rise in efficiency; improved overall quality of process of 85%.
Overview of the process: real-time solving of queries from brokers/ sellers that manage the selling process; standard demands are processed automatically, complex demands are redirected accordingly to predefined recipients.
Benefits of automation: between 78%- 89% rise in efficiency; improved overall quality of process of 85%.
Involved departments: Procurement, Logistics, Finance & Accounting
Product (SKU) categorization
Overview of the process: Product information is gathered from suppliers and vendors, across markets that have different definitions and constituents; local SKUs are analyzed and turned into global SKUs.
Benefits of automation: 70% rise in efficiency; improved overall quality of process of 98.5%.
Overview of the process: Product information is gathered from suppliers and vendors, across markets that have different definitions and constituents; local SKUs are analyzed and turned into global SKUs.
Benefits of automation: 70% rise in efficiency; improved overall quality of process of 98.5%.
Inventory/supply chain management
Overview of the process: monitoring incoming/outgoing predefined inventory objects, stock alerts, threshold-prices and delivery terms; setting up and managing alert thresholds for launching orders.
Benefits of automation: between 78%-89% rise in efficiency; improved overall quality of process of 85%.
Overview of the process: monitoring incoming/outgoing predefined inventory objects, stock alerts, threshold-prices and delivery terms; setting up and managing alert thresholds for launching orders.
Benefits of automation: between 78%-89% rise in efficiency; improved overall quality of process of 85%.
Procurement- invoice processing
Overview of the process: third-party invoice and annexes issuing/processing sent for validation to Accounts Payable/Procurement.
Benefits of automation: between 70%-80% rise in efficiency; faster issuing, lowered issuing time from 6-8 minute to 30 seconds; improved overall quality of process of 91%.
Overview of the process: third-party invoice and annexes issuing/processing sent for validation to Accounts Payable/Procurement.
Benefits of automation: between 70%-80% rise in efficiency; faster issuing, lowered issuing time from 6-8 minute to 30 seconds; improved overall quality of process of 91%.
Involved departments: Client Service, Claims, Sales/Technic
Customer experience management
Overview of the process: unifying customer interaction channels across different mediums; obtaining and updating customer profile; profiling and consumer behavior reports
Benefits of automation: between 85%-95% rise in efficiency; improved overall quality of process of 90%.
Overview of the process: unifying customer interaction channels across different mediums; obtaining and updating customer profile; profiling and consumer behavior reports
Benefits of automation: between 85%-95% rise in efficiency; improved overall quality of process of 90%.
Customer dispute resolution
Overview of the process: resolution for common customer issues, classifying for reporting purposes and automated rerouting of complex customer request.
Benefits of automation: between 70%-80% rise in efficiency; improved overall quality of process of 75%.
Overview of the process: resolution for common customer issues, classifying for reporting purposes and automated rerouting of complex customer request.
Benefits of automation: between 70%-80% rise in efficiency; improved overall quality of process of 75%.
Porting customer numbers
Overview of the process: porting numbers from/to other operators; required procedures and documents processed automatically.
Benefits of automation: between 90%-95% rise in efficiency; improved overall quality of process of 95%.
Overview of the process: porting numbers from/to other operators; required procedures and documents processed automatically.
Benefits of automation: between 90%-95% rise in efficiency; improved overall quality of process of 95%.